Disputes Resolution

If you have a problem, concern or complaint about any part of our service, please tell me so that I can try and fix the problem.   You may contact our internal complaints scheme either by telephoning (09) 528 8724, or by email to theo@uprotectnz.com or by writing to 2/28 Thatcher Street, Mission Bay, Auckland 1071, explaining what the issue is.

 

If we cannot agree on how to fix the issue or if you decide not to use the internal complaints scheme, you can contact the Insurance & Savings Ombudsman Dispute Resolution Scheme.  This service will cost you nothing and will help us resolve any disagreements.  You can contact: 

 

Insurance and Savings Ombudsman

PO Box 10-845, Wellington 6143

Telephone:   0800 888 202 or (04) 499 7612

Fax:  (04) 499 7614

www.iombudsman.org.nz


Naturally, we strive to operate by the values we hold. We also recognise that should any misunderstanding or dissatisfaction arise from any recommendations we make or actions we take, there needs to be a robust process in place for resolving this.

We believe that our open disclosure and commitment to resolution of any disputes can give you confidence in your dealings with us.